Quality-Speed-Service (QSS) Plan

Thank you for your long-standing trust and support in FBU. To further strengthen your brand and market position, we have comprehensively upgraded our service policy and are now officially launching the "Quality & Speed Service (QSS)" plan, offering a 3-year warranty and 7-day shipping. This initiative is designed to provide you with more reliable product assurance and a more efficient service experience.

I. Key Service Upgrades

QSS: Quality, Speed, Service

✳ 3-Year Extended Warranty
Effective immediately, for all purchases of our standard mechanical seal products, you are eligible for a 36-month quality guarantee on core components (free repair/replacement for non-artificial damage). This significantly reduces your maintenance costs and strengthens your confidence in bidding and project execution.

✳ Guaranteed 7-Day Shipping
With upgraded inventory across our entire product line, orders will be ready for shipment within 7 business days after confirmation (excluding special customized products). Rush orders can be prioritized for expedited processing, effectively eliminating your delivery concerns.

II. Core Value for You

✔ Extended Warranty Period → Reduces end customers' equipment downtime risks and enhances your technical scoring in bid projects.
✔ Shortened Supply Time → Helps you respond quickly to end customer demands, seizing market opportunities.
✔ Dual-Effect Service Combo → Significantly enhances your brand and market position, as well as customer satisfaction.

III. Assurance Statement

✔ Fully imported high-end CNC production equipment ensures stable manufacturing processes.
✔ Comprehensive inspection and testing throughout the entire process ensure stable product quality.
✔ Ample inventory of parts ensures timely product delivery.

IV. Special Notes

• Warranty Scope: Please refer to the attached "Quality Assurance Agreement" provided with the goods.
• Expedited Service: A "5-Day Express Channel" is available for VIP customers. For detailed information, please contact your dedicated account manager immediately.

We deeply understand that your success is our success. This policy is effective immediately, and existing orders are also eligible for these new benefits. Please feel free to call our service hotline or add our corporate WeChat at any time for inquiries. Your account manager will provide one-on-one assistance.

Service Commitment Details

Service Item	Specific Content
Warranty Period	Three-year warranty (commencing from the date of shipment).
Warranty Scope*	Core components of the mechanical seals.
Prerequisites*	Must use genuine FBU parts and adhere to prescribed operation and maintenance procedures.
Exclusions*	Damage caused by human factors or operation beyond specified conditions.
Spare Parts Support	The company maintains ample spare parts inventory to shorten repair cycles and reduce customer downtime.
Response Time	Warranty claims will receive a response within 24 hours, with a solution proposed within 3 business days.
Emergency Orders	Urgent requests can activate a "Green Channel" for prioritized production scheduling (feasibility subject to prior confirmation).
Data Support	Free provision of seal performance test reports to assist your equipment selection and bidding processes.
Claim Procedure	Submit the factory serial number, on-site leakage photos, and detailed feedback of the requirement.
Other	For further details regarding our warranty policy, please refer to Service Commitment Details II and other supplementary documentation.

( If you wish to know which products are eligible for the Three-Year Warranty and Seven-Day Shipping Service, please refer to the corresponding icon at the top left corner of the product image. )