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A Annual maintenance agreements are available, including services such as seal lifespan inspection and lubrication recommendations. Fees are determined through consultation based on equipment quantity.
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A Report the issue within 7 days of receipt and provide an inspection report. Upon confirmation, we will cover return/replacement costs and offer compensation (e.g., discounts, replenishment).
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A After shipment, we will provide the tracking number and logistics link. You may track the status in real-time via the "Order Inquiry" function on our official website or by contacting customer service.
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A Domestic orders default to express/logistics freight collect (e.g., Deppon, SF Express), but you may also specify a carrier. International orders adopt terms like DHL/FOB, with freight costs calculated in real-time based on volumetric weight.
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A We can issue 13% VAT special invoices. Please provide your company name, tax ID, bank account details, etc., in your order. E-invoices will be sent within 24 hours.
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A We annually exhibit at domestic and international trade shows (e.g., China International Pumps & Valves Exhibition, ACHEMA). Visit the "News Center" on our official website for advance schedules. Registration grants complimentary tickets.
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A Call our 24/7 service hotline: +86 0512-57011188, or add our engineer’s WeChat Work account. Emergency issues receive responses within 2 hours.
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A We hold self-operated import-export rights and can provide certifications such as FORM E and CE. We assist with customs clearance and inspection procedures.
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A We welcome annual procurement agreements. Signing such an agreement entitles you to priority production scheduling, discounted pricing, and dedicated customer support.
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A A Minimum Order Quantity (MOQ, typically ≥500 units) and signing a Non-Disclosure Agreement (NDA) are required. We support customized branding/packaging and technical adaptations.
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A We are open for regional agency/distributor partnerships. We provide sales training, technical documentation, and rebate incentives. Applicants need to fill out an application form and will be evaluated based on market capabilities.
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A Support T/T bank transfer, letter of credit (L/C), Alipay/Enterprise wechat payment. For large orders, installment payment is available (30% down payment + balance paid before shipment).
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A Free modification is available 48 hours before production. Once customized parts are put into production, they cannot be cancelled. Standard parts can be negotiated for return or exchange (provided that the packaging has not been opened).
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A The validity period of the quotation is usually 30 days (affected by fluctuations in raw material prices). Long-term cooperative customers can apply for a locked price agreement.
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A You can submit your requirements (such as working conditions, dimensions, and materials) through the official website, email or phone. We will provide an accurate quotation based on the parameters. Standard parts can be directly referred to the price list.
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A Our manufacturing base is in Changshu, Jiangsu, China - strategically positioned in the Yangtze River Delta industrial hub. With proximity to Shanghai/Ningbo ports, we ensure efficient global logistics and supply chain management.
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A We are a factory with more than 18 years industrial experience.
